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</noscript> </div> </div> <style> .textArea {float: left; width: 55%;} .responseLinks{float:right; width: 35%; background-color: #F3F3F3; height:55px; padding:25px;} #bottomSurvey #survey form select {width: 55%;} #bottomSurvey h4 {margin:0 inherit;} </style> <script type="text/javascript"> $(document).ready(function () { $("#shortForm").submit(function () { if ($('#processQuestionShort').val() < 1) { $('#processQuestionErrorShort').addClass('show'); $("#longForm button:submit, #shortForm button:submit").attr("disabled", false); } else { var datastring = "response=" + $("input[name='response']").val() + "&category_id=611" + "&processQuestion=" + $("#processQuestionShort").val() + "&content_id=15561" + "&comments=" + $("#shortComments").val() + "&b1_email=" + $("input[name='b1_email']").val() + "&feedbackCheckbox=" + $("input[name='feedbackCheckbox']").val() + "&originalmethod=" + $("input[name='originalmethod']").val(); $.ajax({ type: "GET", url: "index.cfm?method=bottomsurvey.ajax_process", data: datastring, cache: false, success: function(msg){ $("#bottomSurveyWrapper").slideUp(); $("#bottomSurveyWrapper").html(msg); $("#bottomSurveyWrapper").slideDown(); } }); } return false; }); $("#longForm").submit(function () { if ($('#processQuestionLong').val() < 1) { $('#processQuestionErrorLong').addClass('show'); $("#longForm button:submit, #shortForm button:submit").attr("disabled", false); } else { var datastring = "response=" + $("#longResponse").val() + "&category_id=611" + "&processQuestion=" + $("#processQuestion").val() + "&content_id=15561" + "&comments=" + $("#longComments").val() + "&b1_email=" + $("input[name='b1_email']").val() + "&feedbackCheckbox=" + $("input[name='feedbackCheckbox']").val() + "&originalmethod=" + $("input[name='originalmethod']").val(); $.ajax({ type: "GET", url: "index.cfm?method=bottomsurvey.ajax_process", data: datastring, cache: false, success: function(msg){ $("#bottomSurveyWrapper").slideUp(); $("#bottomSurveyWrapper").html(msg); $("#bottomSurveyWrapper").slideDown(); } }); } return false; }); }); function questionAnswer(showForm, answerValue) { $('#responces').hide(); $('#'+showForm).show(); $('#survey').removeClass(); $('#survey').addClass('show'); $('#answerValue').html(answerValue); return false; } </script> <a name="survey"></a> <div id="bottomSurvey"> <div id="bottomSurveyWrapper" style="_height:0;"> <h4>Was this information helpful?</h4> <div id="responces"> <button type="button" onclick="questionAnswer('shortForm', this.title);" class="inputBtn inputBtnDark buttonSpace" title="Yes"><div><div><span>Yes</span></div></div></button> <button type="button" onclick="questionAnswer('longForm', this.title); document.longForm.longResponse.value='somewhat'; return false;" class="inputBtn inputBtnLight buttonSpace" title="Somewhat"><div><div><span>Somewhat</span></div></div></button> <button type="button" onclick="questionAnswer('longForm', this.title); document.longForm.longResponse.value='no'; return false;" class="inputBtn inputBtnLight" title="No"><div><div><span>No</span></div></div></button> </div> <div id="survey" class="hide"> <p id="answer"><strong>You selected: <span id="answerValue"></span></strong></p> <!-- Form for Yes answer (short form) --> <form action="index.cfm?method=bottomsurvey.process" method="post" id="shortForm" name="shortForm"> <input type="hidden" name="forwardedQueryStr" value="language=en&method=content.view&content_id=15561"> <input type="hidden" name="response" id="shortResponse" value="yes" /> <input type="hidden" name="category_id" value="611" /> <input type="hidden" name="content_id" value="15561" /> <input type="hidden" name="originalmethod" value="content.view" /> <p>Thanks for your feedback! If you have comments on how to improve our site, please let us know.</p> <label for="shortComments">Comments:</label> <span class="characterCounter">Characters remaining: <span id="CommentCharRemainingShort">1000</span></span><br /> <div class="clearFix"></div> <div class="textArea"> <textarea name="comments" id="shortComments" rows="5" cols="10" onkeydown="return liveUpdate.limit(this, 1000, event);" onkeyup="liveUpdate.check('CommentCharRemainingShort', this.value, 1000, event); return false;"></textarea> </div> <div class="clearFix"></div> <label for="processQuestionShort" style="font-weight: bold;">What would you have done if you had not found an answer on your own?</label> <select id="processQuestionShort" name="processQuestion" size="1"> <option value="0" style="font-weight: bold; font-style: italic;">I would have...</option> <option value="3">called Bell</option> <option value="4">chatted with an online representative</option> <option value="5">emailed Bell</option> <option value="7">asked someone else to help me</option> <option value="8">left without an answer</option> </select> <p id="processQuestionErrorShort" class="hide formError">Please select your intended action.</p> <div class="clearFix"></div><br /> <button type="submit" class="inputBtn inputBtnDark floatRight"><div><div><span>Submit</span></div></div></button> </form> <!-- form for Somewhat/Negative answer --> <form action="index.cfm?method=bottomsurvey.process" method="post" id="longForm" name="longForm"> <script language="javascript"> function removeText() { if( document.longForm.comments.value == "Please note that this space is only for feedback for this web site. If you require a response, please chat, email or call us by clicking on the icons on the left menu.") document.longForm.comments.value = ""; } </script> <input type="hidden" name="forwardedQueryStr" value="language=en&method=content.view&content_id=15561"> <input type="hidden" name="response" id="longResponse" value="" /> <input type="hidden" name="category_id" value="611" /> <input type="hidden" name="content_id" value="15561" /> <input type="hidden" name="originalmethod" value="content.view" /> <p>Thank you for your feedback. Help us continuously improve our site by providing feedback about this page.<br><div style="color:#FF0000">Please note that while we read all feedback, we are unable to reply to you individually.</div></p> <label for="processQuestion" style="font-weight: bold;">What will you do now since you did not find your answer?</label> <select id="processQuestion" name="processQuestion" size=""> <option value="0" style="font-weight: bold; font-style: italic;">I will...</option> <option value="9">chat with an online representative </option> <option value="10">call Bell (310-SURF / 310-7873)</option> <option value="16">ask someone else to help me</option> </select> <p class="fontBold">Select one of the following (if any):</p> <ul> <li> <input type="radio" name="feedbackCheckbox" id="infoIncorrect" value="infoIncorrect" /> <label for="infoIncorrect" class="clearNone">Answer is incorrect</label> </li> <li> <input type="radio" name="feedbackCheckbox" id="moreInfo" value="moreInfo" /> <label for="moreInfo">Information is hard to understand or incomplete</label> </li> <li> <input type="radio" name="feedbackCheckbox" id="infoHard" value="infoHard" /> <label for="infoHard">Content has spelling or grammatical mistakes</label> </li> <li> <input type="radio" name="feedbackCheckbox" id="infoHard" value="infoHard" /> <label for="infoHard">Page did not display correctly</label> </li> </ul> <p id="processQuestionErrorLong" class="hide" style="color:red;">Please select your intended action.</p> <label for="longComments">Give a brief description of the issue :</label> <span class="characterCounter">Characters remaining: <span id="CommentCharRemainingLong">1000</span></span> <div class="clearFix"></div> <div class="textArea"> <textarea name="comments" id="longComments" rows="6" onkeydown="return liveUpdate.limit(this, 1000, event);" onkeyup="liveUpdate.check('CommentCharRemainingLong', this.value, 1000, event); return false;" onfocus="removeText()">Please note that this space is only for feedback for this web site. If you require a response, please chat, email or call us by clicking on the icons on the left menu.</textarea> </div> <div class="responseLinks"> If you require a response about your Internet service, <a href='index.cfm?method=supportChat.start'>chat</a> or <a href='http://www.bell.ca/support/PrsCSrvGnl_ContactUs.page?service=PrsCSrvInt&option=phone'>phone</a> us now. </div> <div class="clearFix"></div><br /> <label for="b1_email" style="font-weight:normal;">(optional) For analysis purposes, please enter your b1 number or Bell Internet e-mail address:</label> <input type="text" name="b1_email" id="b1_email" value="" class="field" maxlength="100" style="width:55%;" /> <p>We value your privacy. 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